Seth Godin has a great post today on the lessons to be learned from the music business. It’s a little lengthy for a Godin post, but it’s definitely worth the full read.
I shouldn’t have to say this, but here goes: suing people is like going to war. If you’re going to go to war with tens of thousands of your customers every year, don’t be surprised if they start treating you like the enemy.
This point alone is a lesson that the record companies themselves still don’t seem to have learned.
